Shush! Survey Reveals State of Technology in the Nation’s Public Libraries

If you’re of a certain age, you remember the local library of old. The wooden card catalog cabinet sat in the middle of the floor and you dared not approach it without a thorough understanding of the Dewey Decimal system. Bespectacled librarians were stationed at the reference desk, ready to answer any question and they didn’t hesitate to shush you in a stern but kind way if necessary. Occasionally, you may have had to wait in line for a few minutes to check out a book or magazine. Once you got your date-stamped materials in-hand, you were on your way. There were no computer workstations and the Internet was still just a glimmer in Al Gore’s mind.

That was then. And this is now…

Today’s libraries are fundamentally the same, but patron’s needs and expectations have changed. The latest best-seller is still a draw, but broadband access is equally important – particularly for job-seekers in these tough times. In January 2009, the Wall Street Journal reported that an average of 230 people were lining up to use only 27 computers at Randolph County Public Library in Asheboro, N.C. Across the country, libraries are working to keep up with connectivity demands while facing enormous challenges. The state of technology in the nation’s libraries is articulated in a recent study from the American Library Association. The study, titled Libraries Connect Communities: Public Library Funding and Technology Access Study, “assesses public access to computers, the Internet and Internet-related services in U.S. public libraries, as well as the impact of library funding changes on connectivity, technology deployment and sustainability in FY2008-2009.” Key findings from the study include:

• More than 98 percent of public libraries offer public Internet access.
• 71.4 percent of public libraries represent the only source for free public access to computers and the Internet in their communities. In rural communities that figure is 78.6 percent.
• 81 percent of libraries do not have enough computers to consistently meet patron demand.
• 60 percent of public libraries report Internet connection speeds that regularly fail to meet patron demands.
• Roughly 23 percent of libraries report a desire to increase their current Internet speed, but cannot afford to do so.
• 35 percent of libraries offer formal technology training and 52.6 percent offer informal technology assistance.
• Rural libraries offer an average of 7.6 public access workstations versus 18.7 at urban locations.
• Over 94 percent of libraries impose time limits on public access workstations. Of those, 70 percent have time limits of 60 minutes or less.
• In 2004, 17.9 percent of libraries offered Wi-Fi access; in 2009 that number stands at 76.4 percent.

These figures underscore the everyday struggle of libraries across the U.S. Funding cuts have put a strain on technology infrastructure and some librarians have had to add IT maintenance to their workload. Unfortunately, doing more with less has become the norm. Meeting future broadband capacity needs will require continued utilization of the federal E-Rate program, collaborations, partnerships, American Recovery and Reinvestment Act dollars, and a lot of creative thinking. Solutions may not come easily, but libraries will find a way.

Making the Grade (Online)

The headlines in the papers right now about constrained budgets can be troubling for anyone interested in public education – or really, all of us. Class sizes are increasing, teaching assistant and instructor positions are being cut, courses are being cancelled altogether and there are not enough books and other instructional materials to go around. Added to this are concerns over the number of students that under-perform, fail to graduate on time or drop out altogether. College admission standards are rising even though we have a lack of teachers certified in math, science and technology – especially in rural counties. We hear that the system is broken, and that we do not have the resources to fix it, at least not through traditional approaches. Therein lies a reason for hope – this crisis of fiscal and human resources may be just the catalyst needed to motivate realization of broadband’s potential to revolutionize education at all levels, in all places.

North Carolina is acting on this promise and charting a course of leadership in virtual education that is a model for the nation. Efforts initiated by then Lt. Gov. Bev Perdue in 2005 through the e-NC Authority and partnering organizations including the N.C. Research and Education Network (NCREN) have successfully extended broadband connectivity to all public educational institutions (k-20) and optimized the federal e-rate that subsidizes connectivity support in k-12 schools statewide. That is the infrastructure side of the equation.

On the content side, the N.C. Virtual Public School (NCVPS), officially launched in June 2007, is emerging as a national leader in the burgeoning field of online public education. NCVPS offers course credit to middle and high school students who want to complete core courses, advanced placement courses, honors courses, and/or credit recovery courses to satisfy requirements for a high school diploma and to enhance their transcripts for college applications. Ranked eighth in the country in state-led virtual school polices and practices, North Carolina already has over 15,300 students enrolled in online NCVPS courses. In addition to expanded academic offerings, NCVPS offers other online services to North Carolina students, such as test preparation, career planning services and credit recovery.

Other e-Learning opportunities available to North Carolina students that might be of interest include the following:

· Learn and Earn Online
· UNC-Greensboro ischool
· N.C. Community College System Online
· UNC Online

We know that online education works. Rigorous analysis of over 1,000 studies on the subject show that on average, higher-level students in online learning programs perform better than those receiving face-to-face instruction. In North Carolina, the networks are in place and the content is available but something is still missing. Too many students in North Carolina do not have household Internet access at speeds and bandwidths necessary for delivering Web-based educational applications. We know that approximately 12 percent of homes with children do not have a computer with Internet access and that approximately 16 percent of homes qualify for subsidized telephone services through the N.C. Lifeline Link-Up program. Efforts are under way in some individual school systems in the state and at the N.C. Department of Public Instruction through its NC 1:1 Learning Collaborative program to make broadband-connected computers available to all students. Another cost-effective model proposes morphing the existing Lifeline Link-Up program to a broadband platform to ensure that all k-12 students in the state have household computers and broadband access. Statewide implementation of such initiatives will more fully capture the benefits of online education for overcoming the state’s many economic and educational challenges.

The (Free) Classroom of Life

These days, a lot of community colleges and universities offer Web-based education for individuals pursing degrees or certifications. But folks that pursue online education aren’t always looking for a degree. Some of us just want to increase our knowledge for professional, civic, or personal development. To address this need, an increasing number of institutions are providing open access to lectures and courses through their Web sites or via iTunes U. These non-credit offerings allow self-learners to audit classes and listen to renowned lecturers free of charge – without commuting to a campus or dealing with tests and admissions hurdles. Access to an Internet-connected computer and a love of learning is all that is required.

So, let’s say you’re interested in micro-financing and poverty elimination. One of the world’s leading experts on these subjects is Nobel Peace Prize-winning economist Dr. Muhammad Yunus. You can hear Yunus’ perspective on these topics in a 44-minute segment featured with UNC Chapel Hill's Kenan Flagler School. If you’d rather focus on mathematics, listen to MIT Professor Denis Auroux conduct a lecture series called "Multivariable Calculus." More interested in literature? Consider Yale University Professor Amy Hungerford’s “The American Novel Since 1945." Or, perhaps you’d like to hear D.C.’s Public School Chancellor Michelle Rhee talk about education reform. Duke’s Terry Sanford Institute of Public Policy has a video of Rhee’s November 2008 speech titled, "Public Education Reform: The Case Study of Washington, D.C." And that’s just a sampling of the thousands of archived courses and lectures that abound on the Web.

But what if you don’t have the time or patience to hunt for institutions that offer free, open access to their course catalogs and lecture series? The OpenCourse Ware Consortium is a global network of more than 200 universities, providing what the group describes as “free and open digital publication of high-quality education materials, organized as courses.” So, from your desk or armchair, you can tap into the University of Tokyo or the University of Nottingham, to name a few. Then there's Academic Earth, a new site compiling listings of free online course and lecture offerings. Founder Richard Ludlow is hoping his clearinghouse site will eventually offer free electronic textbooks and opportunities for learners to interact with one another. In the meantime, if you’re searching for a particular book or article being discussed in a class you’re auditing, start with a visit to your local library, and be sure to check out NC LIVE and the Library of Congress as well. Along the way – whether for education or leisure, always remember these budget-conscious sites that allow you to trade, borrow, or buy books: bookmooch.com, paperbackswap.com, bookswim.com and betterworld.com. Happy learning!

Lacking broadband infrastructure in Halifax County

Florine Bell, a community organizer in Roanoke Rapids, N.C., explains the value of high-speed Internet services to her area and its ability to impact economic improvement.

Lacking broadband infrastructure for Alleghany County (N.C.) school children

Dr. Jeff Cox, superintendent of schools for Alleghany County, N.C., discusses the "digital divide" that he sees for area students and why broadband deployment must be a priority for state government in terms of educational advancement.

InternetforEveryone.org Town Hall Series Coming to North Carolina

InternetforEveryone.org - a national initiative of groups that are working to bring the benefits of a fast, affordable and open Internet connection to everyone in America - will hold its second town hall meeting on March 7 in Durham. This event is part of a nationwide series designed to give local citizens a seat at the table as new leadership shapes America ʼs broadband future.

WHAT: InternetforEveryone.org Town Hall Meeting
WHEN: Saturday, March 7, 11 a.m. - 4 p.m.
WHERE: Durham Marriott Convention Center, 201 Foster St., Durham

High-speed Internet, or "broadband," is becoming a crucial public necessity - but more than 40 percent of all U.S. homes are not connected or use slow "dial-up" technology. To address this digital divide, President Barack Obama has vowed to "expand broadband lines across America," and Congress is poised to spend billions on broadband as part of its economic stimulus bill. InternetforEveryone.org will deliver feedback from the Durham town hall meeting to the Obama administration and Congress as a national guide to building a better Internet.

"Leadership in Washington has made Internet for everyone a national priority," said Timothy Karr, campaign director of Free Press, the organizer of InternetforEveryone.org." But getting everyone connected wonʼt happen overnight. In North Carolina alone, more than 3.5 million citizens are without high-speed access. Building an open, fast, affordable Internet is a process that requires true public participation. Washington must listen to the people of Durham , and others across the country, in order to build an Internet that works for all Americans."

For more information, visit www.InternetforEveryone.org/Events/Durham.

Lacking broadband infrastructure in N.C. - Piedmont Comm. College, Caswell County

Lionell Parker, librarian at Piedmont Community College in Yanceyville, Caswell County, shares his story about the challenges of life without broadband at a public meeting about poor Internet access in North Carolina.

Broadband Policy and Obama: What to Expect

The votes are in; now the work begins. What can we expect in terms of how broadband Internet will infuse and define the platforms, programs, policies of President-elect Obama’s first administration? How can we get involved? Fortunately, the answers to these questions can be found online where Obama is already on the record as supporting universal broadband access and its use in support of education, health care, business development and civic engagement in government at all levels. The following excerpts from various sources capture and highlight what we might expect from his administration related to broadband.

Some of Obama’s sector-specific goals for broadband include…

Business Development:
Obama recognizes the role that technology and broadband Internet needs play in business development.

Health Care:
A key feature of Obama’s plan to lower health care costs is the proposal to invest $10 billion each year over the next five years to move the U.S. health care system to broad adoption of standards-based electronic information technology systems. This includes use of electronic health records to better coordinate care, measure quality and reduce medical errors.

Public Safety:
Obama is committed to improving the use of ICT to support public safety and improve response to emergencies and natural disasters. Critical to this is investment in the development and deployment of new technologies to promote interoperability, broadband access and more effective communications between public safety responders and their network systems.

Education:
Obama will push for funding to bring broadband access into all K-12 schools as a minimum technology operating platform.

Civic Engagement:
Building on the most technology-intensive campaign ever, the Obama administration envisions continued and expanded use of the Internet to encourage civic engagement.

Is e-rate working for North Carolina schools and libraries?

The Telecommunications Act of 1996 expanded the obligation of telecommunications providers to allow discounted services to the nation's schools and libraries. This initiative became known as the e-rate (Education Rate) program, administered by the Schools and Libraries Division of the Universal Service Administrative Company. The e-rate program funds technology discounts to K-12 schools, and amounts nationally to approximately $2.5 billion each year.

All libraries and K-12 schools are eligible for discounts at a minimum of 20 percent and up to a maximum of 90 percent, based on the school’s participation in the National School Lunch Program. Applicants are also required to have a state-approved technology plan before they can receive discounted services through e-rate.

But even with the help of e-rate funds, many schools and libraries struggle to pay for vital telecommunications services. So to help, the N.C. General Assembly in 2007 funded a $12 million initiative to pay the balance (amount not covered by e-rate) of the cost to connect schools. In the 2008 session, legislators stepped up again to grant an additional $10 million.

North Carolina is in the process of upgrading services to Local Education Agencies (LEA) and to each of the associated schools with adequate bandwidth to support their needs. The majority of North Carolina’s schools and LEAs are operating at 100 Mbps but many are connected at speeds far slower than this. The installation will be complete this year with the exception of the schools still under independent contract for this service, and even those will be converted at the end of their next contract.

With funding from the e-rate program, the N.C. General Assembly and Golden LEAF, each school will have resources to participate in programs like Virtual School, Learn and Earn and distance education through interactive video.

This program has greatly enhanced educational capabilities of participating schools by allowing high-speed connections not only to the Internet, but also to state’s computing systems. So to answer our own question – YES – the program seems to be working…