Broadband Rigor in North Carolina – Mapping as an Essential First Step

You can’t know where you are going unless it’s clear where you are now and how you came to be here. As simplistic and obvious as that may sound, it captures the driving principle behind one of this organization’s primary activities. Since 2001, the e-NC Authority has acted on its legislative mandate to develop and maintain a map that depicts the status of North Carolina’s broadband availability. The map evolved over time from a static, county-based representation that was updated annually to its current interactive format. Today, this map provides users with information on the availability of DSL, cable-modem and wireless broadband service at any address in a GIS-based searchable format. Based on this map and related citizen surveys, it is easy to understand the great progress that North Carolina has made in terms of deploying broadband technology. And while we can generalize about levels of connectivity for the state as a whole, circumstances in individual communities are sometimes hazy. To add a jumbled metaphor to the mix, we can see the forest clearly, but not always the trees.

Sometimes, the “look” of any broadband map can be challenging. While advances in the technology used to develop, display and update maps have made it more generally useful, problems in the collection and verification of underlying provider-supplied information can limit its true value. Inconsistencies in type, accuracy, completeness and currency of information from some sources can make it difficult to determine with confidence the true level of broadband access in the state at the street/address range level.

The need for better information about broadband infrastructure led U.S. Congress to enact the National Broadband Data Improvement Act (BDIA), directing the National Telecommunications and Information Administration (NTIA) to develop the first national broadband availability map. The need for precise information about where service is and isn’t available was made even more acute with the release of funding guidelines for programs through the American Recovery and Reinvestment Act (often referred to as “the stimulus”) dealing with broadband deployment. Both the U.S. Department of Agriculture Broadband Infrastructure Program (BIP) and the NTIA Broadband Technology Opportunity Program (BTOP) will target awards to applicants who can document extension or enhancement of service to regions with inadequate broadband service at the street or census-block level. With better broadband mapping information the e-NC Authority will be able to:

1) meet obligations as the state’s designated mapping entity to comply with the BDIA mandate
2) fulfill the order from the N.C. General Assembly to regularly monitor and report the status of connectivity in this state
3) facilitate more competitive North Carolina-based BTOP and BIP applications

The e-NC Authority has proposed an innovative and exciting proposal to the NTIA entitled N.C. Broadband Rigor in Mapping (N.C. BRIM), which will ensure delivery of broadband data that is complete, accurate, timely and verifiable. This will be accomplished through a research method known as triangulation. Originally used in surveying and military target applications where precision and accuracy are critical, triangulation is a powerful technique that validates data by cross-referencing more than two sources using multiple research methodologies that study the same phenomenon. The idea is that you can be more confident in the results of said research if different methods are leading to the same result. If only one method is used, it is possible that the results may be affected by inherent biases or limitations of the technique used. If two methods are used, the results may also well clash. By using three research methods, the hope is that two of the three will produce similar answers. If all three methods create clashing answers, the investigator would then understand the need for revision – be it the research questions or the methods used. The e-NC Authority is pleased to confirm that the NTIA expressed such confidence in this approach. N.C. BRIM was one of four grants awarded in the first round of mapping awards.

Triangulation, as applied in N.C. BRIM, involves capturing and comparing data from different methodologies:

1) Broadband service providers will be asked to supply data that complies with standards established the NTIA
2) Leading-edge Web-crawling techniques will deliver the same categories of information obtained independently of providers
3) Citizen-derived data will be obtained through phone surveys (landline and wireless) or Internet-based e-surveys
4) Surveys of businesses will round out the user-provided data
5) A GIS-enabled wireless propagation study will be the first-ever statewide examination of wireless access (the results of this propagation study will then be validated by field interviews and surveys)

Finally, an expert panel of independent evaluators and data management professionals will convene to analyze results and validate a strategy that will deliver the highest quality result for the state of North Carolina.

Where the CITIZENS come to ask questions…

Almost on a daily basis, the e-NC Authority hears from citizens that do not have broadband access. Their stories are often born from ongoing frustration with lack of service, being held back at work and school by not having service, and the experience they have had with telecommunications service providers.

When we correspond with citizens, we always try to gather information about their specific experience (ex. do they know others nearby without service, what their experience has been when contacting who they think would be the obvious service provider, how lack of service is affecting their life/home, etc.), but we also encourage them to write to their legislators about the issue. Often, we must also explain the nature of the telecommunications industry and its relationship with regulatory government. Once we gather information about the citizen’s home address and landline telephone number, we ensure that the citizen has contact information for their elected leaders in the N.C. General Assembly.

With address and home landline in-hand, we then forward that information to the closest service provider to inquire about if that citizen’s location is included in any known deployment plans. Getting this answer back from a service provider can take anywhere from a few days to several months. We always forewarn citizens that the e-NC Authority does not hold regulatory authority and that getting information back from the service provider about their specific location can often take a long period of time.

The content of the correspondence is something to behold. From time to time, we plan to post that content to this blog. Here are a few. (Specific information from citizens and their service provider has been removed to protect privacy.)

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Hello, I live three miles from the local university and cannot get broadband. I am a professional therapist and my wife is a professor at the college. A neighbor up the road gets broadband, but apparently we are too far from the source. We are supposedly about the same distance away from the other transfer station, so we will likely never get broadband. Help!

I have had (the telecommunications company) come and check the line on two separate occasions. They never let me know their findings until I called and was routed through several different branches of their service. Then I was told our house was too far away, with no explanation about why our neighbor who lives up the mountain received broadband services.

S.M., Jackson County

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I live in Graham County. For the last two years I have been struggling to get broadband service at my residence. I contacted (the telecommunications company) and they stated that DSL service was not available. After talking to the local technicians, they said it might be possible to get DSL. The current outcome is that the local employees want to provide the service and they say they could, but the upper management of their company did not want to provide a solution. I've called and talked to anybody in (the telecommunications company’s) chain of management that would listen to me. The higher up I go, the less they care about the situation and always more focus on profit issues.

My wife is a full time college student who is a distant learner and her university requires high-speed Internet for school work. She must drive either to the public library or her mother's house to have Internet access. I know of many more residents in my area and in Graham County who would like broadband service to better themselves. It seems my efforts alone will not get the ball rolling, so if there is any help or guidance that e-NC can provide would be greatly appreciated. If this helps any I am a Disabled Veteran, a former Marine, who is still serving (in a public service job) and in the U.S. Army reserves. All I am asking for is for something that many take for granted.

K.T., Graham County

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I took an early retirement package from a newspaper in November and established a business at my home. I have been severely hampered by having only slow, dialup Internet at home. Many Web sites I need to use for research will not open here. PDFs are also very slow to open, if they open at all. Often, I write on my laptop and then drive six miles to another town to e-mail my article to my customer. One offer of regular editing work was rescinded in part because of my "connectivity issues."

Everything I do takes much, much longer than it should. This is a real burden in my business. I live in eastern Stokes County. (Telecommunications company) is my phone provider; they will not bring DSL to my house, even though they have it north of here. (Another telecommunications company) is the local cable provider; they told me I am "unserviceable" even though they come near our road. Someone I met who lives in a remote area of Stokes County right on the Virginia line recommended (a satellite company), but they said that they will not serve my area.

I have a (telecommunications company) air card for my laptop, but their service is not strong enough in my house to use the air card. Once, I wrote an article in my laptop and, because it was raining, had to drive to the top of a nearby hill just to send it out by e-mail. This is not a very good way to run a business.

I e-mailed all my state representatives and some others who I had been told were on crucial committees about rural broad-band back in the winter. I received not a single reply. If there is anything I can do to help this process along, please let me know.

L.B., Stokes County

Technology Reuse: New life for old computers

Many of us have been environmentally conscious for years. We faithfully sort through our trash to unearth newspapers, glass, aluminum cans, and plastic bottles. We take old clothes to Goodwill Industries, buy organic and tend a compost pile in the backyard. But when it comes to that old computer sitting in the hall closet and those ancient monitors gathering dust in the attic, it is difficult to know what to do.

According to the Environmental Protection Agency, “In 2007, discarded TVs, computers, peripherals (including printers, scanners, faxes), mice, keyboards and cell phones totaled about 2.5 million tons” of waste. When this electronic waste, or e-waste as it’s commonly known, is disposed of improperly, substances like lead, mercury, cadmium and brominated flame retardants can end up in landfills. Fortunately, there are environmentally-responsible disposal alternatives that can benefit our communities.

First, open your phone book and call a nonprofit – as there are scores of them nationwide that collect donated, second-hand computer equipment. This equipment is often refurbished and offered free or at a low cost to organizations and individuals. This helps to bridge the digital divide in a major way. San Francisco’s City Youth Now has also found that donated laptops can positively influence the lives of some teenagers and young adults who have become involved with gangs and illegal drug activity. Here in North Carolina, the e-NC Authority is exploring how refurbished computers can be used to help economically-disadvantaged citizens gain access to the Internet.

If you are looking to donate or acquire a refurbished or used computer, these organizations could be of assistance.

Earth911.com: Web site offering a searchable database of over 100,000 reuse/recycling centers nationwide.

EPA: The EPA’s Do the PC Thing offers helpful information about clearing data from your computer before making an equipment donation.

Goodwill Industries: Contact your local Goodwill to find out if the location accepts computer donations.

National Cristina Foundation: Accepts donations of used computer equipment from individuals and corporations, and then matches that equipment to non-profit organizations, schools, and public agencies that serve the disabled, at-risk students, and the economically disadvantaged.

Plug-In To eCycling: A partnership program between the EPA and electronic manufacturers, retailers, and service providers, which is designed to provide consumers with options for donating and recycling used electronic equipment.

Kramden Institute: Durham, N.C.-based nonprofit that refurbishes donated computers and awards them to economically-disadvantaged K-12 students in the Triangle area.

Purple Elephant Computer Factory for KIDS!: Raleigh, N.C.-based nonprofit that provides refurbished, operational, Internet-capable computers to individuals and organizations.

Recycles.org: Web site serving as a national and regional exchange network that connects prospective computer equipment donors with nonprofit participants.

TechSoup: Offers discounted and donated technology products to nonprofits. Web site also features a blog, Webinars, articles, discussion forums, and information about upcoming technology events.

The Latest: Broadband on Jones St.

As we move into June, there is now a somewhat clearer picture of how North Carolina’s current connectivity-related bills are moving and shaking within the General Assembly. Much remains to be seen, but we understand that about half of the legislation related to connectivity made the crossover deadline on May 14. Baby steps, right?

So, what is crossover, you ask? This is the deadline for when legislation that does not involve money must be passed by one chamber (read: the House or the Senate) and been tossed to the other chamber. If legislation doesn’t pass in one chamber by this deadline, it’s essentially dead-in-the-water for this year. Some exceptions can exist for this rule, but that’s usually only the case if the legislation is being sent to appropriations or revenue committees. Bills that did not meet the crossover deadline can still be considered in some type of study committee after this year’s session. If they are in a study committee, then they can roll their decisions into bills that can be considered next year. All appropriations- and revenue-related bills are still under consideration for this session.

Here are the connectivity-related bills that met the crossover deadline, and still up for consideration by the N.C. General Assembly. (HB refers to House Bill, SB refers to Senate Bill.)

HB135 – Broadband Service Providers
This just passed the Senate Commerce committee, and would allow broadband service providers to also sell voice service in their area.

HB136 – DOT/Fiber-Optic Cable
This legislation is now in the Senate Finance committee. It would allow the N.C. Department of Transportation to acquire right-of-way for fiber optic cable enabling broadband communications.

HB530 / SB889 – Utilities/Carrier of Last Resort
The House version of the bill is now in the Senate Commerce committee and the Senate version is now in the House Public Utilities committee. This legislation would further authorize the N.C. Utilities Commission to designate carriers of last resort.

SB357 – Utilities/Regulation of Pole Attachments by Communications Service Providers
This is now in the House Ways & Means/Broadband Connectivity committee. This bill would require municipalities and membership corporations to allow the use of their poles, ducts and conduits by communications service providers and would also change the handling of related disputes between entities.

SB1004 – Level Playing Field
This is now in the House Public Utilities committee, and authorizes the Revenue Laws Study Committee to research local government owned and operated communications services. The original bill proposed adding restrictions to municipalities providing broadband service to their community. The e-NC Authority’s position on this issue is that local governments should have the right to offer broadband services when the service available does not meet the needs of the local community.

HB1180 – Consumer Choice and Investment Act of 2009
This just passed the Senate Commerce committee, and would decrease regulation on local exchange companies in their provision of voice service.

The e-NC Authority’s funding legislation – HB532 and SB697 – are in appropriations committees, so they are still up for consideration in this session. During the first week of June, the appropriations subcommittees will likely make their funding recommendations to the chairs of the full appropriations committees. At that point, the House budget will quickly take shape. Ultimately, a conference committee will be appointed to work out the differences between the Senate and House budgets.

As everyone knows, there continues to be a budget shortfall for the current fiscal year, and low projected revenues for the upcoming year. In fact, experts are saying that it could be as late as 2013-2014 before the state can expect to generate enough revenue for a $20.8 billion state budget again (this was the initial budget for 2008-2009).

So – for all the broadband advocates in North Carolina, we still need you to talk to your representatives about the need to make such a critical investment, and to continue to provide financial support for the e-NC Authority. Always remember that, for better or worse, legislators are expected to understand and track thousands of bills and different policy issues, so please help with continuing to educate them about the importance of broadband for economic competitiveness through job creation in our state – for every dollar invested in broadband is expected to return ten-fold to North Carolina’s economy.

In Search of Excellence: Research that Underpins SOUND Public Policy

Look up the word “research” and you will find an expansive set of definitions that ultimately converge on the idea answering questions, discovering truths and gather information. We’ve said it before but we’ll say it again – the e-NC Authority is legislatively charged by the N.C. General Assembly to research access to telecommunications infrastructure and use that data to inform state efforts to encourage broadband Internet use and expansion. We take this charge very seriously – applying considerable resources and talent to the collection, analysis, synthesis, interpretation, utilization and dissemination of the e-NC Authority’s proprietary research on behalf of the citizens and businesses of North Carolina.

The e-NC Authority employs research that includes the following:
- qualitative focus groups
- quantitative/high-precision surveys
- empirical assessments of geographic or population connectivity issues
- meta analysis of mathematical modeling and technology adoption
- exploratory network feasibility studies
- prescriptive, futures-oriented technology forecasts
- retrospective evaluations of funded programs
- data-driven economic impact assessments

While the methods may vary, the e-NC Authority’s commitment to high-quality, high-relevance research has never wavered. Studies conducted involve in-house research professionals and expert consultants to generate data and results that are credible, accurate and independently verifiable. Multiple approaches are utilized to provide more accurate answers in instances where data availability is incomplete. Third-party research professionals at universities and private research organizations join our studies and provide arms-length evaluations of the e-NC Authority’s programs.

Best of all – its public. All research produced or sponsored by the e-NC Authority is available at http://www.e-nc.org/research.asp. This is in keeping with the legislative and legal mandates that govern us as a state authority but also with the research methodologies and best practices that drive the private sector. Following research best practices is not simply a gesture towards credibility – it is fundamental in our mandate to provide responsible guidance for public policies and investments in an arena that is critical to economic competitiveness.

Finally, the e-NC Authority champions data- and fact-driven research as a requirement for the accountability that any publicly-funded agency must provide. Therefore, we applaud the fact that accountability is an important factor to federal government agencies that will be managing grants, programs and initiatives of the American Recovery and Reinvestment Act. With the help of the e-NC Authority’s research, North Carolina’s public, private and nonprofit agencies will be better prepared to responsibly manage any broadband stimulus dollars made available.

Broadband on Jones Street?

Well, things are moving quickly on Jones Street. For those of you trying to follow broadband issues in the legislature, here are a few references for you.

As you may already know, there was a House select committee called High-Speed Internet in Rural Areas. This committee submitted its final report to the N.C. General Assembly in January. That same month, the e-NC Authority also submitted its Internet Action Plan to the state’s legislators. Take some time to read it – we think you’ll find it to be overwhelmingly progressive.

Once the House select committee wrapped, we were pleasantly surprised to find that a House standing committee was created to look at broadband. The name of this group is the House Ways & Means / Broadband Connectivity committee.

Funding for the e-NC Authority
As far as the e-NC Authority, our priority is to obtain operating funds for the upcoming year so that we are still here to advocate for access on behalf of the citizens. As of June 30, 2009, the e-NC Authority will have depleted almost all of its original private monies. The e-NC Authority cannot continue to operate as it currently does without additional state funding support for the upcoming year. In her version of the budget, Gov. Beverly Perdue has recommended $495,000 recurring for the e-NC Authority’s operations. However, our operating budget is approximately $1 million – this means that the governor’s proposal alone would only cover half of our ability to operate. Of course, we are also requesting funds for connectivity incentive grants, public access/digital literacy training and two new telecenters. Some of these funds could also serve as match for federal stimulus dollars.

Take some time to look over our entire funding request to the N.C. General Assembly. There are bills both in the House (H532) and the Senate (S697) that appropriate funds to the e-NC Authority, in the amounts we have requested. The Senate will put the budget together first this year, likely coming out this week. Then the House will compile their version before both bodies meet in conference committees to negotiate and resolve the differences.

Other Broadband Bills
On our Web site, we have a page that will allow you to track federal and state legislation that affects connectivity. Note in particular, N.C. Senate bill S1004. This legislation is a resurgence of a bill from a few years ago that sought to put restrictions on the ability of local governments to offer telecommunications services. Here is one take on the bill, from a blog that ran last week. The e-NC Authority’s position on this issue is that local governments should have the right to offer broadband services when the service available does not meet the needs of the local community.

In closing, keep in mind that while there are certainly a lot of lobbyists floating around the legislature, it is the constituents around the state that ultimately impact the legislators. So, share your opinions with your delegates. Remind them of who they really work for.